How to get more Google reviews, the right way
· Business Pilot
More recent, genuine reviews help you show up in local search and help new customers choose you. Here's a simple system that follows Google's rules.
Ask every customer, at the right moment
The best time to ask is right after a good experience: when the meal is finished, the job is complete or the appointment is over. A text with a direct review link works better than asking someone to search for you later.
Don't do these
- Don't offer discounts or gifts in exchange for reviews
- Don't only ask the customers you expect to be happy
- Don't post reviews for yourself or ask staff to
Reply to every review
Thank people for positive reviews by name and mention something specific. For negative ones, apologise, keep it short and offer to continue the conversation privately. Future customers read your replies too.
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